Apple has promised to fix the problem of freezing the screen of the latest smart phones for the iPhone 10, after the emergence of several reports on Thursday that spoke of the emergence of a strange problem in the devices affecting the screen of the new type of OLED when exposed to cold weather or near-freezing temperatures, The company initially responded that it was aware of the problem and was working to fix it.
One phone user noted that he noticed that the phone screen of the iPhone 10 becomes highly unresponsive as soon as he left the house, where the phone literally takes several seconds when exiting from an indoor to an external location of cool air, which makes the phone screen stops responding and freezes, The user tries to scroll by finger on the screen but they do not respond.
Many users explained that they were suffering from this problem. One user, while waiting for the bus at a temperature of -4 degrees Fahrenheit, had to enter the passcode 4 times due to freezing of the phone screen and because FaceID did not respond.
One user suggested a solution that could fix the problem at the moment by locking and opening the phone screen. Others said the solution was effective, prompting some to believe that the problem was software-related, not hardware or phone.
According to Apple's usage instructions, the iPhone 10 is designed to work normally at temperatures between 32 degrees to 95 degrees Fahrenheit or between 0 degrees to 35 degrees Celsius.
"We are aware of the cases in which the iPhone 10 screen has become temporarily unresponsive to touch after a rapid change in the atmosphere and a transition to a cool environment, so that the screen will return to work and fully respond again after several seconds, and we will work on This problem is resolved under an upcoming software update. "
The latest iPhone phone problems come just one day after the company released a new software update for its OS 11 system to fix a large-scale bug that prevented users from typing the letter "i". Google also released some of its promised fixes this week Late last month after detailed reports on a problem in the 2x pixel phone screens.